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Tenant support

We're here to help

Something needs fixing? Report it on our repairs page. For anything else about your tenancy, reach out and we'll come back to you quickly.

What is this about?

Maintenance or repair

Report it on our repairs page, with photos if you like. It goes straight to the team.

Office hours

Monday to Friday, 9am to 5pm

We aim to respond to all tenant messages within 4 business hours.

Emergency

If you can smell gas, call the gas emergency line on 0800 111 999 first, and if anyone is in danger, call 999. For other urgent out-of-hours issues, such as a burst pipe or no heating, call us directly.

03300 16 00 15