For tenants
Renting should feel like coming home.
From first viewing to move-in and beyond — straightforward, transparent, and human. Here is how we work, and how to find your next place with us.
Process
How it works
Find a property
Browse our available properties online or register with us to be notified when something that fits your needs becomes available. We'll always give you an honest picture of what we have.
Book a viewing
We show properties at times that work for you, including evenings and weekends. We don't rush viewings — take the time you need to understand the property properly.
Make an offer
If you'd like to proceed, we'll take a holding deposit while referencing is carried out. Referencing typically takes three to five working days and covers identity, income, and rental history.
Sign and move in
Once referencing is complete, we'll prepare your tenancy agreement and arrange a move-in date. We'll do a thorough check-in inventory so everything is clear from the start.
Day to day
During your tenancy
Maintenance and repairs
Report maintenance issues directly to us and we'll handle it. We use trusted local contractors and aim to resolve urgent issues within 24 hours. You'll always hear back from us the same day.
Rent payments
Rent is paid by standing order on the same date each month. If you have a query about a payment, or think you might have difficulty meeting a payment, talk to us early — we'd rather work something out than have it become a problem.
Renewals and notice
We'll get in touch at least two months before your tenancy end date to discuss renewal. If you decide to leave, we'll explain the notice process clearly and arrange a check-out inspection with plenty of notice.
Your deposit
Your deposit is held in a government-approved scheme for the duration of your tenancy. At the end of the tenancy, any deductions will be fully itemised and agreed with you before anything is taken.
“They found us the perfect home in a week. Genuinely caring people who treated us like family, not a reference number.”
Sarah & James, Southsea
Be prepared
Referencing: what to prepare
Having your documents ready before you start viewing means you can move faster when you find the right home. Here's what most landlords and agents need.
Read our referencing guide