Tenant fees

Under the Tenant Fees Act 2019 there are only a limited number of payments we can ask you to make. This is the full list — we won't charge you anything that isn't on it.

Before your tenancy starts

• Rent — as advertised for the property.
• Holding deposit — one week's rent, to reserve the property. It goes towards your first rent or your deposit if the tenancy goes ahead. If no tenancy is agreed we'll repay it within 15 days of receiving it. We can only keep it if you give false or misleading information, fail a Right to Rent check, withdraw, or don't take reasonable steps to enter the tenancy — and we'll tell you in writing why within 7 days.
• Tenancy deposit — five weeks' rent where the annual rent is under £50,000, or six weeks' rent where it is £50,000 or more. Protected in a government-approved scheme.

During your tenancy

• Changing the tenancy at your request — £50. This covers the paperwork for a variation, an assignment, or replacing a sharer. If our reasonable costs come to more than £50 we'll evidence them in writing before charging anything further.
• Ending the tenancy early at your request — the rent due to the end of the fixed term, plus the landlord's reasonable costs of re-letting. Never more than the loss actually suffered.
• Late rent — interest at 3% above the Bank of England base rate, from the date the rent fell due, charged only once a payment is more than 14 days overdue.
• Replacement keys and security devices — £25.00 for a standard replacement key. Restricted and suited keys are charged at cost, and we'll give you written evidence of that cost. £5.00 if you want a key posted to you rather than collecting it. If you're locked out, £50.00 for us to attend and let you in during office hours (Monday to Friday, 9am to 5pm), on top of any replacement key. Where a contractor is needed instead, you pay the contractor's call-out charge directly, and we confirm the price before booking.
• Utilities, council tax, TV licence and communications services — where your tenancy makes you responsible for them.

Fairgroves Estate Agents Ltd is not VAT registered, so no VAT is added to any of the above.