Terms of use

About us

fairgroves.co.uk and our maintenance portal are operated by Fairgroves Estate Agents Ltd, registered in England and Wales, company number 11846984, at Unit B2, Beacon House, Cumberland Business Centre, Northumberland Road, Portsmouth, PO5 1DS. Contact us at hello@fairgroves.co.uk or on 03300 16 00 15.

By using this site you accept these terms. If you do not accept them, please do not use the site.

Property listings

Property details on this site are published in good faith and are not an offer or part of a contract. Rents, availability dates, room sizes, photographs, floor plans and descriptions are intended as a general guide. They may change, and a property may be let before a listing is removed. Nothing on this site replaces your own inspection of a property or the terms of the tenancy agreement you are asked to sign.

Where a property is advertised per person per month, the figure is the rent for one room. Where it is advertised per month for a whole property, the figure is the total.

Reporting a repair

Our maintenance portal is for tenants of properties we manage. The response times shown are our targets, not guarantees, and the priority we give a report may change once we have assessed it.

If you can smell gas, call the National Gas Emergency Service on 0800 111 999 before contacting us. If anyone is in danger, call 999. Do not use the portal to report an emergency.

When you submit a report you confirm that the information and any photographs you provide are accurate and that you are entitled to submit them.

Paying for replacement keys

Replacement keys are charged at the price shown at the time of your order, with postage charged separately where you ask for a key to be posted. Payment is taken by Stripe. Because a replacement key is cut specifically for your property, you do not have a right to cancel once we have begun cutting it. If something has gone wrong with your order, call us on 03300 16 00 15 with your reference.

Acceptable use

You may use this site only for lawful purposes. You must not submit false reports, impersonate another person, upload anything unlawful or malicious, attempt to gain unauthorised access to any part of the site or its systems, or copy our listings or photographs for use elsewhere without our permission.

Our content

The content of this site, including text, photographs and floor plans, belongs to us or our licensors. You may view and print pages for your own use. You may not reproduce, publish or use them commercially without our written permission.

Links to other sites

Where we link to another website we do so for information only. We have no control over those sites and are not responsible for their content.

Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, we do not guarantee that this site will always be available or free from errors, and we are not liable for any loss arising from your use of it, or from reliance on information published on it, except where that loss is caused by our breach of a contract with you.

Nothing in these terms affects your rights under a tenancy agreement with us, or your rights as a consumer.

Complaints

If you want to complain about our service, please email hello@fairgroves.co.uk. We will acknowledge your complaint and respond in line with our complaints procedure. If you are not satisfied with our final response, or we have not resolved your complaint within eight weeks, you may refer the matter to the Property Redress Scheme, of which we are a member under membership number PRS059026, at theprs.co.uk.

Changes and governing law

We may change these terms. The date at the top shows when they last changed. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.